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F.A.Qs
Frequently asked questions
How can I return a product?
To return a product, simply contact our customer service team who will guide you through the process.
How long does the refund take?
Refunds are usually processed within 5-10 business days, depending on your payment method.
Can I exchange my product for another one?
Yes, we accept exchanges as long as the product is in perfect condition and in its original packaging.
What do I do if my product arrives defective?
If your product arrives defective, please contact us immediately and we will help you with the return or exchange.
Is the return cost my responsibility?
In case of defective products or shipping errors, we cover the return costs.
Other Questions
General QuestionsHow long do I have to request a refund?
You have up to 30 days from the date of receipt of the product to request a refund.
Can I get a refund if I have already used the product?
Refund only applies to products that have not been used and are in their original condition.
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